TIP #2 – An ability to handle multiple calls on a daily basis is a key requirement of this role. Provide details during your Call Center Agent/Representative interview of when you can work under pressure and also carry out the same/repetitive task on a regular basis. TIP #3 – Have a solid reason for why you want to work for their company at The prospective employer wants to know that you have the right approach to providing good customer service. Have good interview answers prepared. 1. What does good customer service mean to you? Customer service interview questions like this come up regularly in interviews for all types of customer service jobs. By treating every piece of customer information as if it were my own, I can contribute to maintaining trust between Bank of America and its clients.”. 9. Share a scenario where you had to deal with an irate customer demanding immediate resolution to their issue. Glassdoor has 33 interview questions and reports from Financial customer service representative interviews. Prepare for your interview. Get hired. Love your job. 33 "Financial customer service representative" interview questions. Learn about interview questions and interview process for 22 companies. Additionally, I make sure to take short breaks when needed to recharge and refocus, ensuring that I can consistently deliver excellent customer service throughout my entire shift.”. 20. Describe a time when you successfully handled a high-pressure situation in a call center environment. 3.8. 48,678 Reviews. Compare. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 26 IRS Customer Service Representative interview questions and 30 interview reviews. Free interview details posted anonymously by IRS 8. Can you give me a specific example of a time when you were able to turn an unhappy, dissatisfied customer into a satisfied customer. Sample answer to show how you can turn unhappy customers into happy ones. 9. Tell me about the most difficult internal or external customer you have had to deal with. 10 Answers. ↳. Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation. Never promise money or product as a solution until it is fact. Less. ↳. Apologize for the damaged item and explain what you can do to replace the. Open-ended customer service interview questions. These customer service questions don’t have a right or wrong answer, and they allow the candidate to make a case to back up their answers. This allows you to learn more about the candidate and how they interpret different elements of customer service. 27. Define good customer service If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Review this list of 15 questions and answers to help you prepare for your next interview. hVcraRt.